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LOST & FOUND

Losing something is never fun – fear not, Guest Services has your back! Stay in the loop with real time updates on found items during and after the festival. Find something? Turn it in to our groovin’ Guest Services staff only!

How It Works:

  • Search for your lost item in the section above.
  • Don’t see your item? Fill out an Alert. By creating an Alert, you’ll get notified when an item in your category gets turned in. So, no need to constantly revisit the Guest Services team all weekend!
  • View this online Lost & Found in the Portola Mobile App anytime or stop by any Guest Services location for further assistance during festival hours. See Festival Map for locations.
  • Saw your item? Claim it! Submit a Claim and our Guest Services team will get back to you as soon as possible with pick-up instructions or mailing options.

LOST & FOUND FAQ

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  • Where is Lost & Found located?

    Guest Services staff members are located in tents throughout the venue. See the festival map for locations. View found items ONLINE ANYTIME on this page or through the Portola Mobile App.

  • When is it open?

    Our staff is available during the show on Saturday and Sunday. The team will also be posted at Chavez Lot on Monday, October 2nd from 9:30a-2p. View items ONLINE ANYTIME on this page or on the Portola Mobile App.

  • How updated is the inventory?

    Items are added to the website as soon as they are turned in to our team. The website has the most up-to-date inventory we have received.

  • What if I found something at the festival? Where do I turn it in?

    Take found items to any Guest Services location directly. Please DO NOT hand over items to random staff or guards.

  • I see my item! How do I get it back?

    Submit a Claim for the item. We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive an email to pick up your item or have it shipped!

  • What if I left the festival? How do I get my stuff back?

    If you missed us during our hours of operation, and we’ve verified ownership with you, you can select shipping from your confirmation email. Shipping is at the owner's expense.

  • What if I don't see my item on the website?

    We encourage you to submit an Alert. If an item similar to yours is turned in, you’ll get a notification to check the website.

  • What if I think my item was stolen?

    We recommend filing a crime report with the San Francisco Police Department.