2023 ACCESSIBILITY (ADA)

Portola Festival at Pier 80 welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.

ELIGIBILITY

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

ACCESSIBILITY SERVICES HUB

There will be an Accessibility Services Hub conveniently located inside the festival grounds to support and address the needs of all attendees with accessibility needs. This location will be labeled on the guest facing map when released. There is no ADA pre-registration before the event - this is all done onsite at the event.

At the Accessibility Services Hub, you can:

• Get your ADA wristband credential
• Have your ADA questions answered
• Learn about our accessibility services

ADA WRISTBAND

Disabled attendees wishing to utilize some of the accessibility services at Portola Festival will be required to wear an ADA Wristband. This wristband is acquired onsite at our Accessibility Services location. There is not an “ADA ticket” that needs to be purchased in order to utilize accessibility services at Portola Festival.

• ADA Wristbands are good for the duration of the festival
• DO NOT remove your wristband for the duration of the festival
• One (1) ADA Companion Wristband will be issued per disabled patron
• Additional wristbands may be issued for families with young children

If a disabled attendee wants to switch their companion, a new ADA Companion Wristband can be exchanged by bringing the old companion wristband back to the Accessibility Services Hub to be reissued.

MOBILITY DISABILITIES

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.

ACCESSIBLE ROUTES

The Venue is navigable for people with mobility disabilities. The event is held on primarily cement terrain. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services Hub.

CHARGING

If you need to recharge your motorized wheelchair or other medical equipment, you may do so at the Accessibility Services Hub.

• Bring all cords and accessories needed to charge your devices.
• Chargers must use a 110-volt, 20 amp circuit.
• We will not be providing wheelchair or scooter rentals.

PARKING

THERE IS NO FESTIVAL PARKING AVAILABLE AT PIER 80. PLEASE DO NOT DRIVE TO THE EVENT. Cut back on emissions and consider alternative modes of transportation such as accessible rideshare or the ADA Shuttle service for those commuting on BART from the 24 St. Mission BART Station.

RIDESHARE

Leave your car at home and use rideshare. Our designated ADA pick up / drop off zone for rideshare is located at the intersection of Tennessee St. and Cesar Chavez St. Once you are dropped off in this zone, continue East down Cesar Chavez St. for approximately two blocks, where you will arrive at the Cesar Chavez St. Entrance to the festival venue.

This designated ADA rideshare pick up / drop off zone is different from the North and South Rideshare Pickup locations on the festival map. Learn more about those on our Getting Here page.

SHUTTLES

Take the BART to 24th St. Mission BART Station and hop on a free ADA shuttle to Portola. We have a limited number of ADA shuttles (wheelchair accessible) operating along this route. The ADA shuttles will touch down at the same location as all other shuttles adjacent to the 24th St. Mission BART Station. At the Pier 80 shuttle stop, the ADA shuttles will pick up / drop off along Cesar Chavez St. just North and slightly East of the Cesar Chavez St. Entrance.

ADA shuttles will run on a loop between Pier 80 and 24th St. Mission BART Station from 12:30pm - 11:30pm.

Use the Trip Planner to figure out your route and schedule.

Avoid the lines and pay your BART/Muni fare ahead of time. Get a digital Clipper card. You can pay with Google or Apple Pay to load fare onto your Clipper card and direct into your mobile wallet. Don’t wait until the last minute!

For additional info about the ADA shuttles, please send us an email and/or inquire with a member of the Accessibility Team onsite.

ADA ENTRANCE

There will be an ADA entry lane located at the main entrance, which will be labeled with signage. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately to inquire of further accessible services provided at the event.

ACCESSIBLE VIEWING AREAS

There will be accessible viewing areas made available to ADA patrons and their one (1) companion at designated stages. For information on how to gain access to these areas, please visit us at the Accessibility Services Hub.

RULES

• Companions may be asked to stand in the back of the viewing area if capacity is reached
• Viewing Areas are non-smoking/vaping
• Attendees are not allowed to save spots
• If an attendee is not-present for over an hour, their area will be given to another disabled guest
• Do not block the view of the guests behind you
• All seating is first come, first served

EFFECTIVE COMMUNICATION

INTERPRETERS & ADDITIONAL SERVICES

• American Sign Language interpreters will be available for select performances.
• Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is August 31st, 2023. To submit a request, please fill out the Effective Communication Request Form.

ASSISTED LISTENING
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact ada.portola@goldenvoice.com or visit the Accessibility Services Hub.

SERVICE ANIMALS

Service animals are permitted throughout the festival. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away.

RULES

• Only legitimate service animals that are individually trained and under the proper care of their owners will be provided with the appropriate credentials to enter the event
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered
• If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All animals should have legally required vaccinations (which may need to be verified)
• All service animals must receive a service animal credential in order to enter the event

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

CONCESSIONS

All concessions are accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.

MEDICAL

A fully-equipped medical site staffed by trained personnel will be centrally located within the festival to manage any medical issue. Check the festival map when released for the exact location.

MEDICATIONS

All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.

DIETARY NEEDS

Portola Festival will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada.portola@goldenvoice.com for further information.

ADDITIONAL SERVICE REQUESTS

Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada.portola@goldenvoice.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit our Accessibility Services Hub to receive direct assistance.

FEEDBACK

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada.portola@goldenvoice.com. We will do our best to help you have an unforgettable experience.